At PolivuEco, we are committed to delivering high-quality products and ensuring complete customer satisfaction. Our refund, return, and replacement policy is designed to provide a clear, transparent, and hassle-free experience for all customers. Please read the guidelines below to understand eligibility, timelines, and the process involved.
You may request a return under the following conditions:
To be eligible, return requests must be made within 3–7 days of delivery (this timeline can be customized based on policy). The product should be unused and in its original packaging, along with all included accessories, if applicable.
Certain items are not eligible for return, including:
We request customers to carefully review product details before placing an order to avoid inconvenience.
Once your return request is approved:
Refunds are credited to the original payment method used during purchase. Depending on your payment provider, processing time may take 5–10 business days for the amount to reflect in your account.
In eligible cases, we may offer a replacement instead of a refund. This is usually applicable when the product is defective or damaged but still available in stock. Our team will coordinate with you to arrange the replacement in a timely manner.
Orders can be cancelled before they are dispatched. Once the order has been shipped, cancellation may not be possible. In such cases, you may initiate a return request after receiving the product, subject to the return eligibility conditions.
For any return, refund, or cancellation assistance, please contact our support team with your order details. Our team will guide you through the process and ensure a smooth resolution.
We value your trust in PolivuEco and aim to provide a seamless shopping experience. Our policies are designed to protect both customers and product quality. For any concerns related to returns, refunds, or replacements, feel free to reach out to our support team for prompt assistance.
