Refund Policy

At PolivuEco, customer satisfaction is important to us. Please review our refund and return guidelines below.

1. Eligibility for Returns

You may request a return if:

• The product received is damaged or defective
• The wrong product was delivered
• The product is significantly different from its description

Return requests must be made within 3–7 days of delivery (customize this if needed).

2. Non-Returnable Items

We do not accept returns for:

• Used or opened products
• Perishable goods
• Items damaged due to misuse

3. Refund Process

Once your return request is approved:

• The product may need to be picked up or shipped back
• After inspection, the refund will be processed
• Refunds are credited to the original payment method

Processing time may take 5–10 business days depending on the payment provider.

4. Replacement

In eligible cases, we may offer a replacement instead of a refund.

5. Cancellation

Orders can be cancelled before dispatch. Once shipped, cancellation may not be possible.

For return assistance, please contact our support team.